Terms and Conditions
Booking & Documents
It is your responsibility to take out Travel insurance to cover illness, accident or injury, loss of or damage to baggage and other insurable matters. We accept your booking on the understanding that you have an insurance cover in place and accordingly shall not be responsible or liable from any act or omission arising from your failure to take adequate insurance cover.
Where you have paid for a package that covers insurance policy payment, the policy document of the insurer will be forwarded to you once the insurance has been confirmed by the insurer. Consequently, the contract of insurance is between you and the insurer. You agree that the Company is not an agent of the insurer and shall not be held liable for any act or omission of the insurer. Should the insurers dispute their liability for any reason; the customer will have recourse against the insurers only.
Flight and other travel timing
Tickets and stop overs
Once ticket has been paid for and issued by the airline, you agree that the airline policy shall govern your travel itinerary with the airline and that the contract as regards the ticket is between you and the airline. Accordingly all issues including but not limited to missed flight, baggage related issue shall be resolved in line with policy of the airline. The Company may however intervene to facilitate peaceful and speedy resolution between you and the airline. You agree that such intervention by the Company does not make the Company liable for any of your loss.
Airline tickets are usually non-refundable and non-transferable except the airline permits otherwise. Modification of passenger names, dates, times, routings, or departure/arrival airports are at the sole discretion of the airline and not within the control of the Company. Except expressly agreed otherwise, your journey to the airport or other airport where there is a connecting flight is at your expense. The Company will not be able to reimburse you for these costs, nor will it be liable if you miss your connecting flight.
You agree that you will not deviate from your booking by making any unscheduled stopovers.
We collaborate and work with suppliers who provide several services to make your trip and vacation memorable. The Company is simply an intermediary between you and the Suppliers for your travel package. The Company does not own or operate any hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel insurance companies, attractions etc. You agree that the Company shall not be held liable for any loss, damage, delay, inconvenience or injury to you as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any third party including but not limited to these Suppliers, their employees, agents, servants, or representatives.
While we will endeavour to select top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied. You acknowledge and agree that the Company shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. The Company is not liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The customer admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage
If you wish to make a change to your booking, we may assist you to make the change wherever this is possible and within our control. Note that such changes are subject to the policy of the supplier. You will however be required to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements which you intend to change. You agree that changes to Group packages are restricted as any change by any member of the group will affect the other group travellers. In most cases, we may not be able to entertain your changes and we shall not be held liable to failure/inability to make changes which are not within our control.
It is our responsibility to provide you with the service and products that you have paid for. In the event that any changes arise, we will inform you and request your consent before making any changes to your booking.
Cancellation by You
All cancellations or no-shows are subject to penalties imposed by the supplier and according to the supplier’s terms and conditions. If you require a copy of these terms, the Company will provide the information as received.
By making the booking, you hereby accept & acknowledge liability for all cancellation fees imposed by the Company and the supplier.
You are required to immediately contact your Travel and Tour Consultant if you wish to cancel your booking. You will be liable to pay the following cancellation charges which may change from time to time:
Tour operator cancellation charges will apply and are normally calculated on a sliding scale, displayed below.
|Days before Depature||Cancellation Charge|
|30 – 45 days||40% of the total cost of the package|
|15 – 30 days||50% of the total cost of the package|
|7 – 15 days||60% of the total cost of the package|
|0 – 7 days||100% of the total cost of the package|
In the event that the cancellation is because of a force majeure event, illness or death, you are required to provide documentary evidence to support that event. Upon receipt of your documentary evidence, we may make a special cancellation request from our suppliers. Note that we do not guarantee that any supplier will accept your documentary evidence or accede to your cancellation request. Our suppliers have the right to decline and charge their fees if they are not satisfied with the documents provided.
Airline and hotel refund procedures
Passports, visas & health
It is entirely the customer’s duty to ensure that all passports & visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria), covid-19 PCR test and the like, where required, have been obtained. Passports must be valid for 6 – 9 months after returning to your resident country after the holiday.
We may provide visa requirements guide and support to customers. Note that Travelkulture Limited does not issue visa and does not in any way guarantee visa issuance to any customer. The Company shall not be held liable for visa refusal or delay in the customer’s visa and accordingly shall not be held liable to refund visa fee or any fee paid towards visa processing assistance/support provided by the Company.
Once the customer’s visa application has been submitted and paid for, changes to agreed travel package may not be allowed. In the event that the customer insists on cancellation or changes thereafter, the customer understand that such cancellation or change may result in loss of entire deposit made and no refund will apply. Where the requested changes apply to a group package, the customer may lose the group package privileges such as reduced rates for hotel, air fares etc. and will be required to pay more before travelling with the new itinerary. For clarity, no refunds of the deposit shall be allowed at this stage and deposits paid will be forfeited except to the extent of any refund that the supplier may allow. Customers are therefore advised to make their changes before their visa is submitted on their behalf.
Except where otherwise expressly stated in the booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure”. “Force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute or strike, natural or nuclear disaster, epidemic/pandemic, adverse weather conditions, fire and all similar events outside the Company’s control.
If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
Headings are for reference purposes only and do not limit the scope or extent of such sections.
Governing Law and dispute resolution
This Agreement shall be governed by and construed in all respects in accordance with Nigerian law and shall be subject to the jurisdiction of Nigerian courts.
Any claim or dispute arising out of or relating to this agreement or the breach thereof shall in the first instance be attempted to be settled amicably by the Parties by way of direct negotiation.
If the dispute, difference or claim is not settled amicably within 30 (thirty) days, the dispute shall be referred to a single Arbitrator agreed to or appointed by the Parties.
In the event that Parties are unable to agree on a single Arbitrator within 30 days after which a Party has demanded that such dispute be referred to an Arbitrator, any of the Parties shall be entitled to require the appointment of an Arbitrator by the Chairperson of Chartered Institute of Arbitrators (UK), Nigerian Branch, who in making his appointment, shall have regard to the nature of the dispute in question and appoint an Arbitrator who is experienced and skilled in the area of dispute.
The arbitration shall be held in Lagos Nigeria, and conducted in the English Language. The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act of Nigeria and the Rules made pursuant thereto.
The decision of the Arbitrator shall be final and binding on the Parties and Parties agree to be bound by it.