Privacy Policy
At Travel Kulture (“Travel Kulture”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit travelkulture.com, contact us, or use our travel and related services.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Personal and contact information
- Full name
- Email address
- Telephone number
- Residential or billing address
Travel and booking information
- Travel destinations, dates, and preferences
- Passport and visa information
- Flight, hotel, and accommodation details
- Names and details of other travellers included in your booking
- Information required for visa applications and travel documentation
Payment information
- Payment status, transaction references, and billing details
- Payment information processed through our authorised payment providers
We do not store full payment card details unless explicitly stated and appropriately secured.
Technical and website information
- IP address, browser type, device information, and operating system
- Pages visited, referral sources, and interactions with our website
- Cookies and similar tracking technologies
Communications
- Information you provide through contact forms, email, WhatsApp, telephone, social media, or other communication channels.
2. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide personalised travel recommendations.
- Process flight, hotel, visa, tour, and other travel-related bookings.
- Prepare itineraries and coordinate travel arrangements.
- Communicate booking confirmations, updates, and important travel information.
- Provide customer support before, during, and after your trip.
- Process payments and maintain financial records.
- Improve our website, services, and customer experience.
- Send promotional messages, offers, and travel updates where permitted by law and, where required, with your consent.
- Meet legal, regulatory, accounting, and security obligations.
3. Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following grounds:
- Your consent.
- The need to perform a contract or take steps requested by you before entering into a contract.
- Compliance with legal or regulatory obligations.
- Our legitimate interests in operating, securing, and improving our business, provided those interests do not override your rights.
4. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to provide our services, including:
- Airlines, hotels, accommodation providers, tour operators, and destination management companies.
- Embassies, consulates, visa application centres, and relevant government authorities.
- Payment processors, banks, and financial service providers.
- Technology providers, website hosting companies, customer relationship management platforms, and communication services.
- Professional advisers, auditors, and regulatory authorities where legally required.
We share only information reasonably necessary for the relevant purpose. We do not sell your personal information to third parties.
5. International Data Transfers
Travel arrangements may require us to transfer your personal information to service providers or authorities located outside Nigeria, including in your travel destination.
Where personal information is transferred internationally, we take appropriate steps to protect it in accordance with applicable data protection laws.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Ensure the website functions properly.
- Remember your preferences.
- Understand website traffic and visitor behaviour.
- Measure the effectiveness of our marketing campaigns.
- Support advertising and remarketing, where enabled.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by law, we will request your consent before using non-essential cookies or tracking technologies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including providing services, resolving disputes, maintaining records, and complying with legal obligations.
When information is no longer required, we will securely delete it, anonymise it, or otherwise dispose of it in accordance with applicable law.
8. Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent where processing is based on consent.
- Object to or request restriction of certain processing activities.
- Request a copy of your information in a portable format where applicable.
- Opt out of promotional communications.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Our services are not intended to be used independently by children without appropriate parental or guardian involvement. Where we collect information about a child in connection with a family or group booking, we process that information only as necessary for the relevant travel arrangements and in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Any changes will be published on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Travel Kulture
Address: 141 Ahmadu Bello Way, Victoria Island, Lagos, Nigeria
Email: consultancy@travelkulture.com
Website: https://travelkulture.com